Make a return
Changed your mind? That's okay 💗
Sometimes a routine needs a rethink. Here is exactly how to send something back, what to expect, and how we keep things fair for everyone.
Unopened and sealed
Change-of-mind returns need the pouch unopened, unused and in its original sealed packaging.
Approved before you post
Message our support team with your order number first, then send it back once we have approved it.
Refunds in 5–10 days
Once your return is received and inspected, refunds go back to your original payment method.
How it works
Simple steps, no stress.
01Change-of-mind returns
We may accept change-of-mind returns at our discretion when you contact us within 14 days of receiving your order, the product is unopened, unused and in its original sealed packaging, and you obtain return approval before sending it back. Return shipping costs are the customer’s responsibility and original shipping charges are non-refundable. Opened or used consumable products are generally not eligible for hygiene and product-safety reasons.
02Damaged, faulty or incorrect items
Contact us as soon as possible with your order number, a description of the issue and clear photographs. We will arrange an appropriate remedy in accordance with applicable consumer law, which may include a replacement, repair or refund.
03How to start a return
Contact our support team via the Contact page with your order number before sending anything back. Full terms are on our Shipping & Refund Policy page.
Anything arrives damaged?
We will look after you.
If your order arrives damaged, faulty or with the wrong item, contact us as soon as you can with your order number, a short description and clear photographs. We will assess it and arrange an appropriate remedy — a replacement, repair or refund — in line with Australian Consumer Law.
Return shipping for approved change-of-mind returns is the customer's responsibility, and original shipping charges are non-refundable. Refunds are issued after the returned product has been received and inspected.
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Still have a question?
We are real people behind this brand, and we would love to help. Email us any time at pherogummies@gmail.com.
- Cruelty-Free
- Non-GMO
- Naturally Derived Ingredients