Shipping & refunds
From us to your door 💗
Every parcel is packed with care and a little love. Here is exactly how your order travels, what happens if something goes wrong, and the terms we stand behind.
Ready in 1–3 days
Orders are processed within 1–3 business days once payment is received, with a little extra patience around big sale periods.
Tracked delivery
You will receive shipping confirmation and tracking details where available as soon as your parcel leaves us.
14-day change of mind
Unopened and in its sealed original packaging? Reach out within 14 days of delivery and we will look after you.
The full policy
Every detail, plainly said.
Orders are processed once payment has been successfully received, generally within 1–3 business days. Processing times may be extended during promotional periods, public holidays or periods of high demand. Once an order has been dispatched, you will receive shipping confirmation and tracking details where available. Orders cannot always be cancelled or modified once they have entered processing or dispatch.
Something not right?
We will make it right.
If your parcel arrives damaged, faulty or with the wrong item, contact us as soon as you can with your order number and clear photographs. We will assess it and arrange an appropriate remedy — a replacement, repair or refund — in line with Australian Consumer Law.
Refunds go back to your original payment method, usually within 5–10 business days. And if you have questions about packaging or batch variations, the policy sections below cover it all.
Packaging & batch variations
Product packaging and appearance may vary between orders and production batches, including packaging design, colour, branding or layout, packaging materials, pouches or containers, gummy shape, size, colour or surface texture, and minor differences in flavour or texture between batches. Product images on our website are illustrative; the actual product received may differ slightly in appearance. These variations do not necessarily indicate that the product is faulty, counterfeit or incorrect, provided it is consistent with its advertised description, ingredients, quantity and other material specifications. We reserve the right to use updated packaging or equivalent product presentation where appropriate, and we do not accept change-of-mind refund requests solely because of minor differences in appearance or packaging, subject to applicable consumer rights.
Contact us
For shipping enquiries, returns or refund requests, please email pherogummies@gmail.com and include your order number in all enquiries so we can assist you as efficiently as possible.
Australian Consumer Law
Our products come with guarantees that cannot be excluded under Australian Consumer Law. Nothing in this policy is intended to limit or exclude any consumer rights that cannot legally be limited or excluded. Where a customer is entitled to a remedy under Australian Consumer Law, we will provide the applicable remedy.
Questions before you order?
Our FAQ covers the little details, or reach out directly and a real person will get back to you. Email us any time at pherogummies@gmail.com.
- Cruelty-Free
- Non-GMO
- Naturally Derived Ingredients
Website imagery
We use AI-generated and AI-edited images and creator videos to illustrate our brand, product presentation and everyday rituals. People shown in this content are illustrative, not verified customers, and these scenes are not customer testimonials. Product photography and artwork are illustrative; please refer to the product description and packaging for product details.
Reviews & ratings
We have used placeholder reviews while we gather our real customer reviews, which are on our old store, for this website. The review text, star ratings, rating distribution and review counts currently displayed here are placeholders, not verified feedback or totals from our old store. We will replace them with genuine customer feedback as it is collected and brought across.